Frequently Asked Questions
Everything you need to know about your Escalade Sports gear and orders.
What is the standard shipping timeframe for large equipment?
Most large items, such as basketball hoops and game tables, ship via freight within 3-5 business days. Delivery typically takes 7-10 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all Escalade Sports products carry a limited manufacturer warranty. The duration varies by brand and product category, ranging from 90 days to limited lifetime coverage.
What is your return policy for sports gear?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that return shipping costs may apply for non-defective items.
Can I purchase replacement parts for my game table or hoop?
Absolutely. We stock a wide variety of replacement parts for our brands. You can find specific components by searching your product's model number on our dedicated parts portal.
Do you offer professional installation services?
While we do not provide direct installation, we partner with certified third-party assembly services in many regions to help you set up your premium sports equipment safely.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.